Refund & Cancellation Policy

Last updated: 11 July 2026

This policy explains how Fitimio subscription cancellations, renewal access, failed payments, and refund requests work.

1. Subscription renewals

Fitimio Premium subscriptions renew automatically according to the billing interval selected at checkout, such as monthly or yearly.

The current plan, billing interval, payment status, renewal date, and cancellation status are shown in the Fitimio profile page.

2. How to cancel

You can cancel your subscription from the Fitimio profile page by opening the Stripe billing portal.

Cancellation through Stripe normally prevents the next renewal. Unless Stripe or applicable law says otherwise, your Premium access continues until the end of the already paid billing period.

3. Plan switching

Plan switching between monthly and yearly Premium billing is intentionally disabled in the Stripe billing portal for now.

If you want to change billing interval, cancel the current subscription and start a new subscription after the current period ends, or contact [email protected].

4. Failed payments

If a renewal payment fails, Stripe may retry the payment. During a payment retry period, Fitimio may continue Premium access until the end of the current billing period.

Premium access is removed when the subscription becomes unpaid, incomplete, expired, canceled, or otherwise inactive.

5. Refunds

Unless required by law, paid subscription fees are non-refundable after the paid period starts.

You can request a refund by contacting [email protected] with the account email, Stripe receipt or invoice number, and reason for the request.

We may consider refunds for duplicate charges, clear billing errors, accidental renewals reported quickly, or cases required by consumer protection law.

6. Data after cancellation

Canceling a subscription does not automatically delete your Fitimio account or stored data.

You can request data deletion according to the Privacy Policy. Some billing records may be retained where required for tax, accounting, fraud prevention, dispute handling, or legal compliance.

7. Questions

For cancellation or refund questions, contact [email protected].